- Málaga
- Experienced professional
- Full-time and Part-time
Experienced professional |
IT |
Full-time and Part-time
IT Change Enablement Manager
Experience Level
Experienced professional
Area
IT
Employment Type
Full-time and Part-time
Company
Drees & Sommer Digital Services
Start Date
By arrangement
As an IT Change Manager / Change Enablement Manager, you will take on a key role within our Enterprise Service Management team. You will help ensure that changes to our IT services, systems and infrastructure are implemented in a transparent, risk-aware and controlled way.
For us, Change Management is not about unnecessary bureaucracy or simply controlling changes. Your goal is to enable change in a safe, efficient and pragmatic way.
Your responsibilities will include:
YOUR TASKS
What You Can Expect
You will become part of our Enterprise Service Management team and work at an important interface between IT Operations, Governance and Service Management.
Our ITSM and ESM environment already includes established processes such as Incident Management, Request Management, Change Enablement and Configuration Management, supported by a central Enterprise Service Management platform.
At the same time, we are continuously developing our Service Management capabilities.
Our current and future topics include:
- Standardisation and automation of IT services
- Continuous development of our ITSM processes
- Expansion of reporting and data-driven process management
- Further development of our CMDB and Service Management capabilities
- Stronger integration between systems
- Compliance by Design
- Enterprise Service Management beyond traditional IT processes
This means you will not simply take over an existing process. You will have the opportunity to actively shape the future development of our Change Management and Change Enablement capabilities.
This Role Is a Good Fit for You If …
- you enjoy bringing structure to complex changes
- you believe processes are important, but do not think that more bureaucracy automatically leads to better results
- you can support technical specialists while keeping governance and risk in mind
- you enjoy facilitating discussions, coordinating stakeholders and bringing different perspectives together.
- you want to take ownership and actively develop a central ITSM process.
Your Profile
- You already have experience in IT Service Management, IT Operations, IT Change Management or IT Process Management and are ready to take responsibility for a central ITSM process.
- An ITIL certification as well as experience with ISO 27001, ISMS, IT Governance or audit requirements is an advantage, but not mandatory.
- A good understanding of Change Management / Change Enablement
- Knowledge of the relationships between Change, Incident, Problem and Configuration Management
- Experience working with technical teams and different stakeholder groups
- The ability to facilitate meetings in a structured way and prepare decisions
- Strong analytical skills and a structured, independent way of working
- A pragmatic approach to processes, governance and standards
- Confident and professional communication skills, even when dealing with different interests and priorities
Your Language Skills
We work in an international environment with distributed teams.
For this position, you therefore need:
- Good German skills, both written and spoken
- Very good English skills, both written and spoken
You should be comfortable facilitating meetings, coordinating stakeholders and discussing processes in German while also being able to work effectively in an international English-speaking environment.
Your Experience with ITSM Tools
Experience with an IT Service Management platform is an advantage, for example:
- Ivanti Neurons for ITSM / Ivanti Service Manager
- ServiceNow
- Jira Service Management
- BMC Helix
- Matrix42
- or comparable solutions
Experience with Ivanti is welcome, but explicitly not a requirement.
For us, your understanding of ITSM processes is more important than experience with a specific tool.
Your Advantages
To ensure your work-life balance, we offer the option of mobile working
We promote your professional and personal development through individually tailored student mentoring
Make valuable contacts within Drees & Sommer and expand your professional network
Modern workplace and equipment; Teams meetings and participation in corporate workshops
Receive compensation that gives you financial independence during your studies
About Us
Creating a future worth living for future generations gets us out of bed every morning. Depending on the project, we are consultants, implementers, or both for sustainable, innovative and economical solutions for real estate, industry, energy and infrastructure. Our more than 6,500 employees at over 80 locations worldwide support our customers in interdisciplinary teams. Our thinking is both visionary and realistic. We work independently and as part of a team. With passion and the latest technologies. We unite. Join us at Dreso and let’s create a world we want to live in.
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APPLICATION PROCESS
Want to learn more? Apply today in 5 minutes through our job portal.
True to our statement “Blue is boundless”, we welcome applications from people who are as diverse as we are—regardless of age, disability, ethnic origin or nationality, gender, religion, sexual orientation, or social background.
You can find out more about our application process and our FAQs here.
Contact
YOUR CONTACT PERSON
Still have questions? Then please feel free to contact us!
Concha Mendez Garcia
Human Resources
Tel.: +34 666 743738
We look forward to receiving your application.
YOUR CONTACT PERSONStill have questions? Then please feel free to contact us! Concha Mendez Garcia Tel.: +34 666 743738 We look forward to receiving your application. | Apply now | |